Indigenous Health
We acknowledge the traditional landowners of Australia and we welcome all Aboriginal and Torres Strait Islander people to our services.
About Indigenous Health
Many Indigenous Australians experience poorer health than other Australians and have higher rates of mental health problems and chronic diseases such as respiratory disease, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.
Closing the Gap (CTG)
Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. Closing the Gap provides better access to Medicare and medicines, extra free immunisations, co-ordinated care for Aboriginal and Torres Strait Islander people with chronic conditions and helps reduce smoking rates.
Our doctors provide primary health care including child and maternal health, arrange and manage support for people with chronic diseases, offer CTG for eligible individuals, and provide regular health checks and immunisations.
Telehealth Services
We offer telephone consultations to all existing patients. Booking a telephone consultation operates in the same manner as a standard face-to-face appointment.
When booking online, simply select the appointment type ‘Phone Consultation’.
Alternatively, you can call reception on 07 2812 2281.
Please note your GP will do their best to contact you at the scheduled time, however unexpected delays may occur.
Referrals and imaging requests can be emailed or sent directly to your healthcare provider post-appointment.
Scripts issued during a telephone consultation must be collected from reception.
We do not prescribe S8 medications.
Workcover
If you were injured at work, travelling to work, or travelling home from work, you may be eligible to claim WorkCover through your employer.
Please confirm whether your employer is covered by WorkCover QLD or a self-insurer.
Please advise reception prior to your consultation if your appointment relates to a work injury.
Skin Check
Our experienced skin cancer doctor will take 15–20 minutes for a full skin check depending on your skin type. The doctor will need to examine all sun-exposed areas and will ask you to undress down to your underwear. Ladies are asked not to wear makeup.
Diagnosis and Treatment
Skin cancer is diagnosed by clinical examination and biopsy. Treatment depends on your age and general health, the type and size of cancer, its location, and your preferences.
Treatment options may include surgery, cryotherapy, topical chemotherapy, curettage and cautery where appropriate.
Fees
All skin cancer consultations and procedures are bulk billed.
Non-skin cancer or cosmetic procedures (e.g. cyst or benign mole excision) may incur an out-of-pocket fee depending on complexity.
DVA Gold Card holders are bulk billed for all procedures.
Telephone
To maintain confidentiality, we minimise telephone interruptions to doctors. A nurse may be able to assist you. If you wish to speak to your doctor, a message will be taken and your call returned as soon as possible.
Urgent enquiries will be put through to the doctor.
Patient Privacy
This practice protects your personal health information to ensure it is only available to authorised staff and complies with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask at reception.
Recall and Reminder System
Committed to preventative care, your doctor may seek your permission to include you in our reminder system.
We may issue reminder notices for preventative health services appropriate to your condition (e.g. diabetic register, cervical screening, asthma register, aged care assessments).
If you do not wish to participate, please inform your doctor or reception staff.
Billing
New Patients
We welcome new patients and walk-in bookings.
We bulk bill all consultations including skin checks.
We are mixed billing for certain medical procedures, cosmetic procedures, consumables, iron infusions and Saturday consultations.
Patients with a valid Medicare card are eligible for bulk billing. Patients without a Medicare card will be charged according to our private fee structure. International students presenting a student ID will be charged the applicable international student fee.
Billing decisions remain at the discretion of the doctor.
Appointments
Mango Hill Market Place Doctors operates an appointment system. Appointments can be made by phone or online. Walk-in appointments are also available.
- 10 Minutes – Standard Appointment
- Up to 20 Minutes – Long Appointment
- 20 Minutes Plus – Prolonged Appointment
Please inform reception when booking if you require a long appointment or have forms to complete, as this may incur a private fee.
Each appointment is for one person. Please book separate or double appointments for additional family members.
While we aim to run on schedule, delays may occur due to urgent medical needs. We appreciate your understanding.
If you no longer require your appointment, please contact us to cancel so another patient may book.
Test Results, Repeat Prescriptions & Referrals
To fulfil our ethical and legal responsibilities, patients must attend an appointment to receive results, prescriptions or referrals. Reception staff cannot provide results over the phone.
If your usual doctor is unavailable, another doctor in the practice can assist you.
After Hours Service
After-hours home visits can be organised by contacting 0487 373 388. Charges may apply.
Communication Policy
Doctors do not take or return patient phone calls. Patients wishing to speak with a doctor must make an appointment.
Reception staff can forward requests; however, all decisions are at the doctor’s discretion.
Disability Facilities
The practice is wheelchair accessible. A wheelchair is available if required. Please discuss any special needs with your doctor.
Car Parking
Car parking is available at Mango Hill Market Place Doctors.
Management of Personal Health Information
Your medical records are confidential and available only to authorised staff. All information is managed in accordance with the National Privacy Principles of the Privacy Act (www.privacy.gov.au/health).
My Health Record
My Health Record is a secure online summary of your health information. Assisted registration is available at this practice.
This practice can upload a health summary to your My Health Record.
For further information visit www.myhealthrecord.gov.au.
My Medicare
MyMedicare is a voluntary patient registration initiative strengthening the relationship between patients, GPs and primary care teams.
Patients who have attended the practice at least twice in the last two years are eligible to register.
- A formalised ongoing relationship with your preferred GP
- Longer MBS-funded telephone consultations
- Longer bulk-billed telehealth consultations for children under 16 and Commonwealth concession card holders
How to Register
- Start registration via your Medicare Online Account or Express Plus Medicare App. Our team will finalise registration.
- Alternatively, we can initiate registration and you complete it via Medicare Online or the app.
- Complete a paper registration form at reception.
More information: How to Register for MyMedicare
Suggestions or Complaints
If you have concerns, complaints or suggestions, please contact us:
Phone: 07 2812 2281
Email: manager@mangohilldoctors.com.au
Suggestion box available at reception.
Unresolved matters may be referred to:
Office of the Health Ombudsman
133 646 (133OHO)
complaints@oho.qld.gov.au
PO Box 13281
George Street
Brisbane QLD 4003